PRIVACY POLICY

40 Minutes Fix – 40minutesfix.com

Last updated: 1 November 2026

1. Who We Are

40 Minutes Fix operates 40minutesfix.com, an online marketplace connecting customers with independent vendors, stores, sellers and service providers.

Our platform enables users to discover products, purchase goods, browse stores, find services and communicate with businesses.

Website: https://40minutesfix.com
Business: 40 Minutes Fix
Location: Zebilla, Upper East Region, Ghana
Email: 40minutesfix@gmail.com
Telephone: 053 999 3734

In this policy, “we”, “us” and “our” refer to 40 Minutes Fix. “You” refers to anyone visiting or using our website.

2. Information We Collect

Depending on how you use our website, we may collect:

A. Customer information

Full name
Email address
Telephone number
Delivery and billing addresses
Account login information
Order details and purchase history
Messages and enquiries sent through our platform

B. Vendor and seller information

Name and contact details
Store name and description
Business contact information
Product listings, prices and photographs
Order and transaction information
Information required to manage vendor accounts and payments

C. Service-provider information

Name and business information
Telephone number and contact details
Service descriptions and categories
Business location or service area
Listing photographs and other submitted information

D. Technical information

We may collect information such as IP address, browser type, device information, pages visited, cookies and website activity for security, functionality and analytics.

3. How We Use Your Information

We use collected information to:

Create and manage customer and vendor accounts.
Process orders and facilitate purchases.
Connect customers with relevant vendors and service providers.
Communicate order updates and enquiries.
Display stores, products and service listings.
Process and verify payments.
Provide customer support.
Prevent fraud, misuse and unauthorised access.
Improve website performance and user experience.
Meet applicable legal and regulatory obligations.

4. Sharing Customer Information With Vendors

When a customer places an order, we share the information reasonably necessary for the relevant vendor to fulfil that order.

This may include:

Customer name
Telephone number
Delivery address and instructions
Products ordered
Order details and relevant transaction information

Vendors must use this information only for legitimate order fulfilment, customer communication and related legal obligations.

Vendors must not misuse customer information, sell it or use it for unrelated marketing without an appropriate lawful basis.

Customers should understand that they are dealing with independent vendors when purchasing through the marketplace.

5. Payments and Paystack

Our website uses Paystack as a payment service provider.

When you make a payment, relevant payment information is processed by Paystack and the applicable payment networks.

We may receive payment confirmations, transaction references, payment status and other information necessary to manage orders and reconcile transactions.

We do not intend to store complete payment card details on our website.

Payment processing is also subject to the privacy and security policies of the relevant payment providers.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep users logged in.
Maintain shopping cart functionality.
Remember preferences.
Improve website security.
Understand website usage.
Support analytics and website performance.

Some cookies may be provided by third-party services integrated into our website.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect website functionality.

Where consent is legally required for non-essential cookies, we will seek that consent.

7. Third-Party Services

40 Minutes Fix may use third-party services to operate and improve the marketplace. These may include:

WordPress and website hosting services.
WooCommerce for shopping and orders.
Dokan for vendor marketplace functionality.
HivePress for service-provider listings.
Paystack for payment processing.
Email delivery and website security services.
Analytics and other tools, where enabled.

These services may process information as necessary to provide their functions. Their own privacy policies and terms may also apply.

We do not guarantee the privacy practices of independent third-party providers and encourage users to review their policies.

8. Public Listings and Store Information

Information that vendors and service providers submit for public listings may be visible to other website visitors.

This may include store names, business descriptions, product photographs, service descriptions, prices, business contact details and locations.

Please do not publish personal or confidential information that you do not want displayed publicly.

9. Data Security

We take reasonable measures to protect information against unauthorised access, disclosure, alteration, loss and misuse.

These measures may include access controls, security updates, website protection tools and other appropriate safeguards.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

Users should protect their passwords and notify us if they suspect unauthorised access to their accounts.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account management, order fulfilment, customer support, security and legal obligations.

Some transaction and financial records may need to be retained for longer periods where required by law or legitimate business needs.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where appropriate.
Object to or request restrictions on certain processing.
Withdraw consent where processing relies on consent.
Raise concerns about how your information is handled.

To exercise these rights, contact us using the details in Section 16.

We may need to verify your identity before acting on a request. Some information may need to be retained where legally required.

12. Children’s Privacy

Our marketplace is not intended to collect personal information from children without appropriate authorisation and safeguards.

Parents or legal guardians who believe a child has submitted personal information without appropriate permission should contact us.

We will review the request and take appropriate action in accordance with applicable law.

13. Marketing Communications

We may send important messages relating to accounts, orders, payments, security and website operations.

Where we send promotional or marketing communications, we will provide an appropriate way to opt out where required.

Unsubscribing from marketing messages does not prevent us from sending essential service or transaction-related communications.

14. International Data Processing

Some service providers supporting our website may store or process information outside Ghana.

Where this occurs, we will take reasonable steps to ensure that personal information receives appropriate protection in accordance with applicable requirements.

15. Changes to This Privacy Policy

We may update this policy when our website, services, technology or legal obligations change.

Any updated version will be published on this page with a revised update date.

We encourage users to review this page periodically.

16. Contact Us

For privacy questions, access requests, correction requests or data deletion requests, contact:

40 Minutes Fix

Email: 40minutesfix@gmail.com
Telephone: 053 999 3734
Location: Zebilla, Upper East Region, Ghana
Website: https://40minutesfix.com

Please use the subject line Privacy Request when contacting us about personal information.

This policy describes our intended privacy practices. It should be checked against the actual services, plugins, tracking tools, hosting arrangements and data-handling processes enabled on the website before publication.